Refund policy
TRXDE Return Policy
At TRXDE, we take pride in the quality and performance of our apparel. To maintain the highest standards of hygiene and customer satisfaction, please review our return policy carefully before making a purchase.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
- Underwear (including jockstraps and boxer briefs)
- Facial wear (including ski masks and face coverings)
Eligible Items for Return
- Shirts and shorts may be returned for a refund or exchange within 7 days of receipt.
- Items must be unwashed and in original condition with tags attached.
- Washed or visibly worn items will not be accepted under any circumstances.
How to Initiate a Return
To start a return, please email us at [your support email] with your order number and reason for return. If your return meets the criteria above, we’ll provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a TRXDE error (e.g., wrong item or defective product).
Final Notes
We reserve the right to reject returns that do not meet the above conditions. Thank you for understanding and supporting TRXDE.